Billy Jack Cowboy Hat
OUR GUARANTEE
At Sinarey we offer breathtaking products in the latest fashion and of the highest quality.
📦 Insured Shipping: Every order includes real-time tracking details and insurance coverage in the unlikely event that a package is lost or stolen in transit.
💰 30-day return policy: If your order arrives damaged or defective, you have 30 days to request a return.
✉️ Customer Care: We have a team of live carers ready to help you and answer your questions within 72 hours, 7 days a week.
🔒 Secure Payments and Information: We use SSL Secure encryption to 100% protect your personal and financial information.
SHIPPING POLICY
Our goal is to provide you with the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers around the world, ensuring that we provide you with the highest level of responsiveness at all times.
SHIPPING METHODS & DELIVERY TIME
- Standard Shipping: 10-20days
- Processing time: order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 72 hours of order placement. (No later than one week for special cases)
- Shipping Time: This refers to the time it takes for items to be shipped from our fulfillment center to their destination. Items usually take 7 to 20 days to reach their destination after processing and leaving the warehouse, but sometimes it can take longer.
Where can I find my tracking number?
When your items are shipped out, you will receive an automatic notification from our system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, don’t worry. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at service@sinarey.com and we'll help you out!
My order is taking a long time to arrive, what's going on?
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
REFUND POLICY
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste Email:service@sinarey.com
RETURNS
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of goods are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
- Any item that is not in its original condition is damaged or missing parts for reasons other than our mistake
- Any item returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
DELAYED OR MISSING REFUNDS (IF APPLICABLE)
The refund will arrive within 7 days, if you still haven't received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often 1-2 days processing time before a refund is posted.
If you've done all this and still haven't received your refund, please contact us at service@trongcavalry.com.
ITEMS FOR SALE (IF APPLICABLE)
Only regular priced items can be refunded; Unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email service@trongcavalry.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased, or if the order was shipped to you by the gift giver, we will send a refund to the gift giver and they will know about your return.
SHIPPING
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please contact our customer service at service@sinarey.com for the return address.
Frequently Asked Questions
How Can I Order?
- Visit our homepage and select your desired category.
- Click on an item to view its details.
- Choose your preferred color and size, then click "Add to Cart."
- Access your Cart by clicking on the Cart icon.
- Review your order, then click "SECURE CHECKOUT."
- Fill in the required information.
- If you have a discount code, remember to apply it.
- Select your preferred shipping method.
- Proceed to the payment method.
- Congratulations, your order has been successfully placed!
How long will it take to get my orders?
How Do I Track My Order?
How to Contact Us:
- Email: service@sinarey.com
Top-Notch 24/7 Support, we answer always within 6 hours